By accessing, browsing, downloading, registering for, or using (collectively, “Using”) the Website, you acknowledge that you have read, understand, and consent to this Privacy Policy, and to the uses and disclosures of your Personal Information that are described in this Privacy Policy.

The National Center for the Prevention of Home Improvement Fraud (“NCPHIF,” “we”, “us” or “our”) respects your privacy and is committed to protecting it through our compliance with this Privacy Policy. We understand your concerns with regard to how information about you is used and shared. This privacy policy (this “Privacy Policy”) describes what information we collect about you on the Website (as defined below), how we collect it, how we use it, with whom we may share it, and the choices you have, with respect to this information. This Privacy Policy is incorporated into and is a part of the terms of use (the “Terms of Use”) of the NCPHIF website at, or any replacement site, (the “Website”). By Using the Website, or any component thereof, you consent to the data practices described in this Privacy Policy. For the purposes of this Privacy Policy, the terms “you” and “your” refers to the legal person or entity using the Website for any purpose, including, without limitation, you and/or the business, company, or entity which you represent, together with your employees, agents, representatives, or authorized third parties.

Information that we may collect:

NCPHIF may collect certain personally identifying information from or about you in connection with your Use of the Website, including, but not limited to, your name, e-mail address, home or business mailing address, telephone number or other information by which an individual may be identified (the “Personal Information”). We use any information that we collect to improve the content, materials, and services contained on or provided via the Website, and to more effectively and efficiently respond to current and future inquiries from those who seek information or services from NCPHIF.

NCPHIF will retain your Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Policy or the Terms of Use.

How we use your information:

We use your Personal Information to respond to your questions or requests, to address Website integrity or security issues, and to conduct research and analysis to maintain, protect, develop, and improve the Website or our services.

We may, but are not obliged to, monitor the pages you visit within the Website to determine what portions of the Website are the most helpful to Website users.

Except as set forth in this Privacy Policy, NCPHIF will not use, disclose, or transfer your Personal Information unless (1) you expressly authorize us to do so; (2) it is necessary to allow our affiliates, service providers, agents, or other third parties to provide services for NCPHIF, (3) it is necessary to provide our services to you (and to contact you when necessary), (4) NCPHIF is sending you other information that may be useful to you, (5) it is necessary to protect the confidentiality or security of your records, (6) it is necessary in connection with other business purposes including, without limitation, verifying identity, age, and payment details, investigating complaints about the Website, customer care, service quality, business management and operation, risk assessment, security, fraud and crime and/or terrorism prevention/detection, monitoring, research and analysis, user preferences and trends and dispute resolution, (7) it is necessary to comply with law enforcement, governmental mandate, or other legal requirement, if appropriate, for your protection or in connection with an investigation or prosecution of possible unlawful activity; (8) it is necessary for NCPHIF to provide such information to its attorneys, accountants, regulators, auditors or other advisors; or (9) it is otherwise necessary for NCPHIF to disclose it as required or permitted by law.

NCPHIF may use various analytics tools and technologies regarding activities on the Website that require storage of web session data. The overall aim of these tools is to aid in making the Website easy to use, to proactively identify and correct error conditions, and to provide more relevant and helpful content to you. These tools and technologies are also used to assist Website users who report problems in the Use of the Website. Stored web session data is used in accordance with this Privacy Policy.

How we protect your information:

When you submit Personal Information to NCPHIF, your Personal Information is protected and NCPHIF restricts access to your Personal Information on the Website to those persons and in the situations described in this Privacy, others who need to know the Personal Information to provide NCPHIF services to you, or in the course of conducting NCPHIF’s normal business operations. NCPHIF maintains appropriate physical, electronic, and procedural safeguards to protect Personal Information.

You may review your Personal Information collected and stored by NCPHIF and may ask NCPHIF to change or update this information.

Cookies and Web Beacons:

The Website does not use cookies to store Personal Information or other types of information.

Some of the areas of the Website may contain electronic images known as Web beacons (sometimes known as clear gifs) that allow NCPHIF to count users who have visited these portions of the Website. These beacons do not carry or store any Personal Information and are only used by NCPHIF for search engine optimization purposes.

Disclosures to Outside Parties:

Except as otherwise set forth in this Privacy Policy, NCPHIF does not sell, rent, or lease its Website user or registrant lists or the identity of individual Website users or registrants to any third parties.

In addition to the uses mentioned or described elsewhere in this Privacy Policy, NCPHIF may catalog and add Personal Information to its database. NCPHIF may, from time to time, utilize a number of affiliates, subsidiaries, trusted business partners, or other third parties in delivering the content, products, or services available on or through the Website. To the extent necessary for purposes of communicating with you or fulfilling your requests for such content, products, or services, NCPHIF may share Personal Information with these affiliates, subsidiaries, and third parties.

NCPHIF may also disclose Personal Information if NCPHIF becomes subject to a subpoena or court order, or if NCPHIF is otherwise legally required to disclose information. NCPHIF may also use and disclose Personal Information to establish or exercise its legal rights, to enforce the NCPHIF Agreements, to assert and defend against legal claims, or if NCPHIF believes such disclosure is necessary to investigate, prevent, or take other action regarding actual or suspected illegal or fraudulent activities or potential threats to the physical safety or well-being of any person.

Communications with NCPHIF:

NCPHIF appreciates your questions and comments about the Website and NCPHIF’s services and welcomes your messages to recipients listed on the Website including messages or emails provided to NCPHIF’s customer service, which can be contacted at 3525 Piedmont Rd, Building 7 Suite 300, Atlanta, Georgia. NCPHIF will share your communications with those within its organization who are most capable of addressing the issues contained in your message. NCPHIF may archive your message for a certain period of time or discard it, but your e-mail address and e-mail will only be used in accordance with this Privacy Policy.

Promotional or Informative E-mails

We may send you emails with promotional offers or relevant information only if you opt-in to receiving such emails. If you would no longer like to receive emailed special event information, notifications or other messages from us, please send an email to 3525 Piedmont Rd, Building 7 Suite 300, Atlanta, Georgia or follow the “Unsubscribe” instructions on such emails. Your email address will be removed from our list. Please allow us a reasonable period of time in order to satisfy your request.

Children’s Online Privacy Protection Act Compliance:

The Website, and the associated products and services, are not intended for children under 13 years of age, and in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not knowingly collect any information from anyone under 13 years of age. Our Website, products and services are all directed to individuals who are at least 18 years old or older.

Third-Party Web Sites:

You may have the option to enter third-party websites through our Website, or you may have the option to enter our Website from another third-party website. Since we cannot be assured that such third-party websites follow our privacy policies, we encourage you to ask questions and review the privacy policies of these third-party websites. We have no responsibility or liability for the actions or policies of these independent websites, do not endorse any product or service that may be mentioned or offered in such websites, and are not responsible for the content or privacy practices of such websites.

Online Privacy Policy Only:

This online privacy policy applies only to information collected through our Website and not to information collected offline.

Changes to our Privacy Policy:

NCPHIF may change this Privacy Policy at any time and from time to time. The most recent version of the Privacy Policy is reflected by the version date located at the bottom of this Privacy Policy. If NCPHIF makes any material changes to this Privacy Policy, those changes will apply to any information (including Personal Information) collected by NCPHIF after the effective date listed on the Privacy Policy, and NCPHIF will notify you by posting the updated Privacy Policy on the Website. NCPHIF encourages all users periodically to review this Privacy Policy for the latest information on NCPHIF’s privacy practices.

California Privacy Rights and Do Not Track Disclosures:

Under California Law, California residents have the right to request in writing from businesses with whom they have an established business relationship, (a) a list of the categories of personally identifiable information, such as name, e-mail, and mailing address, and the type of services provided to the customer, that a business has disclosed to third parties (including affiliates that are separate legal entities) during the immediately preceding calendar year for the third parties’ direct marketing purposes and (b) the name and address of all such third parties. To request the above information, please email NCPHIF at 3525 Piedmont Rd, Building 7 Suite 300, Atlanta, Georgia with a reference to California Disclosure Information.

California law requires that NCPHIF indicate whether it honors “Do Not Track” settings in your browser concerning targeted advertising. “Do Not Track” is a standard that is currently under development. As it is not yet finalized, NCPHIF adheres to the standards set out in this Privacy Policy and do not monitor or follow any Do Not Track browser requests.

Visiting our Website from Outside of the United States:

 If you are visiting our Website from outside of the United States, please be aware that your information may be transferred to, stored or processed in the United States, where our servers are located and our central database is operated. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country, but please be assured that we take steps to protect your privacy. By using our Website, you understand and consent to the transfer of your information to our facilities and those third parties with whom we share it as described in this Privacy Policy.

 Contacting NCPHIF:

NCPHIF welcomes your comments and questions regarding this Privacy Policy. If you have any comments or questions regarding this Privacy Policy, you may contact us by emailing us at 3525 Piedmont Rd, Building 7 Suite 300, Atlanta, Georgia.

This Privacy Policy was last updated on July 5th, 2015.

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